How to file a complaint with the NCOWCICB

The North Carolina On-site Wastewater Contractor Inspector Certification Board (NCOWCICB) plays a pivotal role in ensuring the integrity and competence of onsite wastewater contractors and inspectors. If you believe there's been a violation of the North Carolina General Statute 90A or the North Carolina Administrative Code 21 NCAC Chapter 39, you can file a complaint with the NCOWCICB. Here's a step-by-step guide on how to do so.

Understanding the Scope of NCOWCICB:

Before filing a complaint, it's essential to understand the board's jurisdiction:

• The NCOWCICB investigates complaints against Contractors
  (i.e., Licensed Septic System Installers and Inspectors).

• If a violation is determined, the board can impose disciplinary action.

• The board does not intervene in monetary disputes or have the authority to order monetary damages. For such issues, consult an attorney.

Instructions for Filing a Complaint:

1. Gather Essential Information:

   • Your name, complete mailing address, and phone number.

   • Date of the incident.

   • Details of the person(s) or company(s) involved, including their name, address, and phone number.

   • Location of the property where the incident occurred.

   • Details of the incident. Stick to factual data and avoid opinions.

   • Contact details of any third parties who witnessed the incident.

   • Permit information from the Local Environmental Health Department, if available.

2. Complete the Complaint Form:

   • Fill out the complaint form provided by the NCOWCICB. Ensure all sections are completed. If a section doesn't apply, mark it as "N/A".

   • Attach supporting documents like permits, pictures, contracts, inspection reports, paid invoices, correspondence between parties, etc.

   • List any witnesses who can support your complaint.

   • The form must be notarized.

3. Submission:

   • Mail a hard copy of the complaint and all supporting documents to:

     NCOWCICB
     P O BOX 132
     Lawsonville, NC 27022

   • Email a copy of the complaint and all supporting documents to csstephens@ncowcicb.info. Note that the complaint will not be processed until both the hard copy and electronic copy are received.

   • Web form for complaints: Click Here

Post-Submission:

• Once your complaint is submitted, the NCOWCICB will review the details. The investigation and any subsequent disciplinary action are at the sole discretion of the NCOWCICB.

• The alleged violator may be provided with a copy of your complaint and supporting evidence for their review and response.

Final Thoughts:

The NCOWCICB is committed to upholding the highest standards in onsite wastewater management. By providing a platform for complaints, they ensure that any potential violations are thoroughly investigated and addressed. If you believe there's been a breach of standards, don't hesitate to file a complaint and contribute to the ongoing effort to maintain the integrity of the industry.